Shipping & Returns

For products supplied by Mother Nature

Processing & Production Time

Each piece is made to order, so please allow additional time for production and order processing before your order is dispatched.

Production times may vary depending on the item and the materials required. We will provide tracking information once your order has been dispatched.

Delivery Time

Orders are shipped via FedEx Express and typically arrive within 1–3 business days after dispatch.

Please note that delivery times are estimates and may vary depending on the destination, customs clearance, and other circumstances beyond our control.

Shipping Rates

• European Union: £18
• Rest of World: £22

Customs & Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country. Any such charges are the responsibility of the customer.

If you have any questions about shipping or your order, please contact us at The Post House.

We are not responsible for lost packages due to mistyped addresses.

Free shipping on orders over £100

Return & Refund policy

We accept return requests within 14 days of delivery. To request a return, please contact The Post House within 14 days of receiving your order.

Returned items must be undamaged, unworn, and unused, with all original tags attached.

For damaged or defective items, please contact us within 5 days of receiving your order. We may ask you to provide photos or other information to help us assess the issue.

Once we receive your return or refund request, we will contact the relevant supplier and guide you through the next steps. All returns and refunds are subject to the applicable supplier’s return policy and approval.