Return & Refund Policy
At The Post House, we carefully select pieces from independent makers and suppliers around the world. As each product is supplied and fulfilled by its respective supplier, return, exchange, and refund conditions may vary depending on the product.
Before You Place an Order
Please review the Shipping & Returns information provided on the relevant product page before placing your order.
Product-specific information may include:
- The applicable return period
- Whether the item is eligible for a return or exchange
- Conditions for returning an item
- Non-returnable items or categories
- Return shipping costs
- Conditions for damaged or defective items
- Refund processing information
Where applicable, these conditions will also be reflected in the relevant supplier's Shipping & Returns policy linked from the product page.
How to Request a Return
If you would like to request a return, refund, exchange, or replacement, please contact The Post House first rather than sending the item directly to the supplier.
Please include:
- Your order number
- The item you wish to return
- The reason for your request
- Photographs of the item, where relevant
We will review your request and contact the relevant supplier where necessary. If your request is eligible, we will provide you with the appropriate return instructions.
Please do not send an item back without receiving return instructions from The Post House.
Change-of-Mind Returns
Some products may be eligible for a return if you change your mind or have ordered the wrong size, while others may not be eligible for change-of-mind returns.
Return periods and conditions vary by product. Please refer to the Shipping & Returns information on the relevant product page for the applicable return period and eligibility requirements.
Returned items will generally need to be unused, unworn, undamaged, and in their original condition, with tags and original packaging where applicable.
Certain products, including some made-to-order or product-specific items, may be non-returnable.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Some suppliers have specific time limits for reporting damaged or defective items, so please check the applicable Shipping & Returns information for your product.
Where possible, please provide photographs showing:
- The item received
- Any damage or defect
- The packaging
- The shipping label
Depending on the circumstances and the applicable supplier policy, you may be offered a replacement, repair, exchange, or refund.
Refunds
Once an approved return has been received and inspected, the applicable supplier will confirm whether the return meets the relevant conditions.
If your refund is approved, The Post House will process the refund to your original payment method where applicable.
Refund processing times may vary depending on the supplier, payment provider, and your bank.
Original shipping costs may not be refundable unless otherwise stated in the applicable product policy or required by applicable law.
Return Shipping Costs
Return shipping costs vary by product and supplier.
Where a return is requested because you have changed your mind or ordered the wrong size, you may be responsible for the cost of returning the item.
If an item is confirmed to be faulty, damaged, or incorrectly supplied, return shipping arrangements will be handled in accordance with the applicable supplier policy and applicable consumer law.
Exchanges & Replacements
Some products may be eligible for an exchange or replacement, while others may only be eligible for a refund.
Availability depends on the product, supplier, and reason for the request.
Please contact The Post House before returning an item so that we can advise you of the available options.
Important Information
Because The Post House works with multiple independent suppliers, the return and refund conditions shown on the relevant product page take precedence over the general information provided on this page where product-specific conditions apply.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.
Need Help?
If you have any questions about returning an item or requesting a refund, please contact us at The Post House. We're happy to help guide you through the process.
Email:
contact@the-post-house.com